Automate order updates, shipping status, and exception handling across Shopify, email, and spreadsheets. Keep customers informed, reduce support tickets, and prevent missed fulfillments.
A workflow listens for events like “new order,” “paid,” or “fulfilled” in tools such as Shopify or Stripe, then runs steps you define. It can enrich the order (customer history, address checks), store it in Google Sheets or a database, and send updates via Gmail or Slack. When tracking changes, the workflow posts notifications or messages customers automatically. If something looks wrong—no scan for 3 days, payment fails—it routes the case to a human with all details included.
Not usually. Most Flowpast workflows are plug-and-play: connect your accounts, pick a store, and turn it on. If you can map a few fields (order ID, email, tracking number), you’re good.
Honestly, it depends on order volume and how messy your current process is. If you’re manually copying orders into spreadsheets, sending shipping confirmations, and answering “order status” emails, automation can cut that work in half. Many teams save about 2 hours a day just by auto-logging orders, posting exceptions to Slack, and sending proactive tracking updates. The bigger win is fewer mistakes: missing a delayed shipment costs more than a few minutes of admin time.
You’ll need access to your commerce platform (like Shopify) and at least one destination for updates, such as Gmail, Slack, or Google Sheets. Have your API permissions ready, and decide what “exceptions” mean for you (failed payment, out-of-stock, no tracking scan, wrong address). Many workflows also use a webhook so updates arrive in real time. If you want AI-written customer messages, connect OpenAI and provide a short brand tone prompt. Then test with a few recent orders before going live.
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