Step 2: Validate and Normalize Incoming Data

Ensure required fields exist and standardize the payload for downstream nodes.

1. In Validate Required Inputs, set the condition to check String > Not Empty with Left Value set to {{ $json.body.description }}.
2. Send the true output from Validate Required Inputs to Normalize Complaint Payload.
3. Send the false output from Validate Required Inputs to Append Invalid Intake Sheet to log incomplete submissions.
4. In Normalize Complaint Payload, keep the provided JavaScript Code to generate ticketId, clean fields, and set priority and status.

Step 3: Connect Google Sheets

Store valid and invalid requests in separate spreadsheets for audit and tracking.

1. Open Append Invalid Intake Sheet and set Operation to append.
2. Set Document and Sheet Name in Append Invalid Intake Sheet to the spreadsheet that logs invalid intake submissions.
3. Open Save Ticket in Dispute Sheet and set Operation to append.
4. Set Document and Sheet Name in Save Ticket in Dispute Sheet to your dispute tracking spreadsheet.
5. Credential Required: Connect your googleSheetsOAuth2Api credentials in both Append Invalid Intake Sheet and Save Ticket in Dispute Sheet.

Step 4: Set Up AI Email Generation

Generate a compliant acknowledgement email and extract a subject/body for sending.

1. In Draft Acknowledgement Email, keep the Text prompt and ensure all expressions remain, such as {{$json.ticketId}} and {{$json.description}}.
2. Open Azure GPT-4o Email Model and set Model to gpt-4o.
3. Credential Required: Connect your azureOpenAiApi credentials in Azure GPT-4o Email Model.
4. Confirm Azure GPT-4o Email Model is connected as the language model for Draft Acknowledgement Email.
5. In Parse Email Subject Body, keep the provided JavaScript Code to split the AI output into subject and message.

Step 5: Configure Email and Slack Outputs

Send the acknowledgement to the user and alert compliance in Slack after the email is dispatched.

1. In Dispatch User Acknowledgement, set Send To to {{ $('Incoming Consent Webhook').item.json.body.email }}, Subject to {{ $json.subject }}, and Message to {{ $json.message }}.
2. Credential Required: Connect your gmailOAuth2 credentials in Dispatch User Acknowledgement.
3. In Compose Slack Incident Brief, keep the prompt expressions referencing Normalize Complaint Payload (e.g., {{ $('Normalize Complaint Payload').item.json.ticketId }}).
4. Open Azure GPT-4o Slack Model and set Model to gpt-4o.
5. Credential Required: Connect your azureOpenAiApi credentials in Azure GPT-4o Slack Model and ensure it is linked as the language model for Compose Slack Incident Brief.
6. In Post Compliance Slack Alert, set Text to {{ $json.output }}, keep Select set to user, and set User to your Slack ID (replace [YOUR_ID]).
7. Credential Required: Connect your slackApi credentials in Post Compliance Slack Alert.
8. Note the parallel routing: Normalize Complaint Payload outputs to both Save Ticket in Dispute Sheet and Draft Acknowledgement Email in parallel.

Step 6: Test and Activate Your Workflow

Validate the full request-to-notification flow before enabling the workflow in production.

1. Use the Incoming Consent Webhook test URL to send a sample payload containing name, email, issueType, and description.
2. Confirm a new row appears in Save Ticket in Dispute Sheet for valid submissions, and in Append Invalid Intake Sheet for invalid ones.
3. Verify the user receives the email from Dispatch User Acknowledgement with the correct subject and body parsed by Parse Email Subject Body.
4. Check Slack to ensure Post Compliance Slack Alert posts the message generated by Compose Slack Incident Brief.
5. When satisfied, switch the workflow to Active so Incoming Consent Webhook can process live traffic.